ONLINE RETURN AND EXCHANGE POLICY

Juniper accepts returns and exchanges on certain online purchases under specific circumstances.

Only REGULAR PRICED items may be returned or exchanged.

NON-RETURNABLE / NON-REFUNDABLE / NON-EXCHANGEABLE ITEMS include: All Sale Items, Final Sale, Clearance Items, Jewelry, Shoes, Special Orders, Boobie Tape, and custom sewn items cannot be returned, exchanged or cancelled. These items are FINAL SALE.

Upon receiving your item, if there was an error in colour, size, or style, you can RETURN your item for a full refund.   We apologize in advance for the inconvenience, and we will cover the cost of the return.  Our priority is to ensure you receive your correct order promptly.  Send us an email at returns@juniperdress.com and explain your situation.  A customer service associate will in touch with you within 24 hours. 

Please do not send your purchase back to the manufacturer.

Upon receiving your item, if you are not completely satisfied with your purchase for any reason, and within three (3) days of receiving your dress, you may EXCHANGE items purchased for the full amount less shipping fees, taxes and restocking fees (25% cost of the dress) or receive a Juniper Store Credit for the full amount less shipping fees, taxes and restocking fees (25% cost of the dress). 

A store credit may be used for any future purchases on our website or in-store for merchandise of any kind, but store credit cannot be used towards shipping costs.

Send us an email at exchanges@juniperdress.com and explain your situation.  A customer service associate will in touch with you within 24 hours to explain the exchange process. 

Please note that the Customer is responsible for return shipping fees via their carrier of choice. All merchandise is carefully inspected before being accepted by our Return department. Any item returned without their original tags in place, that appear to have been worn or are not in the condition they were sent, will not receive credit in any form.

Please do not send your purchase back to the manufacturer.